1. Wholesale agricultural goods
Nyaliko sells unroasted green coffee to businesses. Commercial coffee orders are not consumer purchases and are not returnable for change of mind, a change in demand, or a buyer’s roasting result. Samples and pre-shipment review are important because natural variation exists in agricultural products.
2. Inspection and notice
Inspect the shipment, seals, bag count, weight, documents, and apparent condition as soon as reasonably possible. The written sales contract will set the inspection method and claims deadline. If you see a possible problem, notify Nyaliko immediately rather than waiting until the end of that period.
3. Preserve the coffee and evidence
- Keep the affected coffee separate, dry, secure, and in its original marked bags where possible.
- Do not roast, blend, re-bag, sell, or dispose of the disputed coffee before we can review it.
- Keep the bill of lading, commercial documents, seal details, delivery record, weight record, photographs, samples, and any survey or laboratory results.
- State the contract number, lot, bag numbers, quantity affected, issue, discovery date, and requested resolution.
4. Transit loss under FOB
Under FOB, risk normally transfers when the coffee is on board the buyer-nominated vessel at the named port of shipment. Loss, wetting, theft, delay, or damage after that point is generally for the buyer to address with its carrier, insurer, surveyor, or other responsible party. Buyers should arrange suitable cargo insurance before shipment.
Risk transfer does not decide whether coffee already failed an agreed specification before delivery. Quality, quantity, packing, document, and conformity claims are assessed under the written contract, the agreed evidence, and applicable law.
5. Review and remedy
We may request representative samples, an independent survey, or laboratory testing. If a valid claim is established, the remedy will be the one provided in the written contract, which may include correction of documents, a price adjustment, replacement, or another agreed solution. Do not return coffee without written instructions from Nyaliko.
Send claims to ben.serunyigo@nyaliko.com. This policy is a practical guide; the signed sales contract controls.
Need clarification?
Ask before you commit.
We would rather clarify a term in writing than let a buyer make an assumption.
Email ben.serunyigo@nyaliko.com